Privacy Policy

Angara values the trust you have placed in us. As a part of our relationship, we recognise and respect your privacy. That is why Angara is committed to protecting your privacy and using the information you share with us responsibly. Our Privacy Policy describes the information we collect about you, why and how we use it as well as your choices regarding such information.

Angara abides by the IT Act 2000 with IT Rules 2011 and other applicable laws that regulate and define the process of collection, use and processing of personal information.

This website www.angara.in is owned and operated by Angara Jewels Pvt. Ltd. based in Jaipur, Rajasthan, India.

By visiting www.angara.in, you are confirming your agreement to the privacy policies described here. If you do not agree and consent, please discontinue using our services. Angara encourages you to periodically review our Privacy Policy to understand our privacy practices.

Collection of Personal Information

We obtain, store, use and transfer different kinds of personal information provided by you via various channels and other automated means (such as cookies, web beacons, pixels, tags, web server logs and other technologies). These get captured when you visit our website, update your profile, access our content, place an order, interact with our emails, participate in a contest, promotion or survey, contact customer support and interact with other Angara-related ads, content, tools, widgets or plug-ins. We may also receive personal data about you from various third parties and public sources as mentioned below:

• Identity Data: Entails information such as your first name, maiden name, last name, username, gender, date of birth, marital status and similar identifiers.
• Contact Data: Includes your name, email address, billing address, postal address, contact number and other similar details.
• Demographic Information: Details such as your age, gender and country.
• Login Credentials: Information related to your password, authentication and account access.
• Financial Details: Entails the necessary information required to process your payment such as your bank details, card number, expiration date, etc.
• Profile Data: Includes your professional interests, wish lists, ring size preferences and other profile-related information.
• Content: Includes all the content you have shared with us, such as feedback, product reviews, shopping history, photographs, purchase and transaction information or questions.
• Contacts: Includes information about other people that you provide to us.
• Career Prospects: Comprises information related to Human Resource practices such as career opportunities, recruitment, employee onboarding, etc.
  
  

Information Collected Automatically

Angara automatically collects information about your device and how it interacts with us. Some examples include:

• User Behaviour Data: Includes information about the products purchased, pages visited, features used, emails and ads viewed, the time of day you browse and other similar information.
• Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. It also includes details regarding your device’s location and IP address.
• Marketing and Communication Data: Comprises your preferences in receiving marketing content from us and our third parties and your communication preferences.
  
  

USE AND PURPOSE OF INFORMATION COLLECTED : 

The information collected is used for executing a contract with you or undertaking necessary steps as per your request prior to entering into a contract, which includes:

• Transacting and providing you with various products and services.
• Processing and fulfilling orders related to our products and services, and keeping you updated about the status of your order.
• Managing career opportunities, including recruitment, employee onboarding and other Human Resources-related purposes.
• Offering customer support, along with the creation and management of your Angara account.

The information collected is used on the basis of our legitimate interests to:

• Verify your identity.
• Review your information for errors and accuracy.
• Operate, evaluate and improve our business, including developing new products/services; enhance and improve our services.
• Confirm and manage your orders, track the ongoing processes, provide services such as cleaning, repair and resizing of the products and respond to your queries.
• Interact with you via email, postal mail, phone and other means to improve the overall customer experience.
• Manage our communications; analyse our products and customer base for demographic and behavioural features.
• Perform data analytics, accounting, auditing and other internal functions.
• Reduce credit risk and manage collections.
• Send you promotional materials and other communications (including thank-you notes, special occasion reminders and other communication from sales professionals you have engaged with).
• Manage your participation in special events, contests, sweepstakes, programs, offers, surveys and market research.
• Identify and prevent fraud and other unlawful, illegal activities, claims and other liabilities.
• Abide by and enforce relevant industry standards, contractual obligations and our policies.

In addition to the above, we process your personal information for the following:

• To comply with and enforce applicable legal requirements.
• For the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court procedures.
  
  

Sharing of Information Collected

Personal information collected is not disclosed other than the way it is mentioned in this Privacy Policy.

• Personal information gets shared with third-party service providers who deliver services on our behalf.
• Personal information gets shared with third-party entities that process credit card payments, verify information, manage and reduce credit risks, fulfil orders, provide logistics and shipping services, provide web hosting, analytics and marketing services.
• Your personal information will be shared within the Angara Group worldwide for the purposes described in this Privacy Policy.

We do not authorise these third-party service providers to disclose and use information in any manner except as necessary to carry out service obligations on our behalf or to comply with legal requirements.

• In addition to this, Angara may also disclose your personal information in the following circumstances:

1. If we are required to do so by laws or for legal processes.
2. With law enforcement authorities or other government officials.
3. When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

• Business Transfer: We also reserve the right to transfer personal information we have about you, if we decide to sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganisation, divestiture, dissolution or liquidation).

• Fraud Protection: We may disclose your information

1. To other companies and organisations for fraud protection and risk reduction.
2. In order to investigate, prevent or take action regarding potential violations of our Terms and Conditions or other policies.

Consent: In case we have to share your information for any other purpose apart from the ones already disclosed to you, we will only do so after receiving your consent.

 

Data Security

We use a combination of administrative, physical and electronic security technologies, procedures and organisational measures to protect your personal data against loss, destruction, access, modification, distribution of your data and to help protect your personal information from unauthorised access, use or disclosure.

We have implemented an array of internal ethical rules for the processing of personal data. Our employees have received special training on the principles of the right to personal data protection and the basic obligations of companies in relation to the applicable IT rules and regulations. In addition, we limit access to your personal data to only those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

The security of your Personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its complete protection against all threats.

 

Children's Privacy

This website is not intended for use by children. We are committed to protecting the privacy of children and do not knowingly collect any personal information from children below the age of 18.

If we become aware that we have collected personal information from a child under 18 years of age, we will promptly delete the information.

 

Cookie Policy

Our website uses so-called "cookies" and similar tracking technologies (such as web beacons, pixels, tags, web server logs) to track the activity on our service and store certain information. We use these technologies in order to make our website user-friendly and to enable the use of certain functions, to improve and analyse our service, to display suitable products or for market research.

Cookies are small text files. They do not cause any damage to your computer or device. When you visit our website, our web server sends cookies to your device. It allows us to recognise your device when you come back and obtain insights about your usage of our website. This helps us improve the performance and functionality of our services.

 

Google Analytics, Google Ads and Conversion Tracking

Our website uses “Google Analytics”, a web analysis service offered by Google Inc. (“Google”). This service uses cookies to collect and access your data when you visit our website. Google uses this data to evaluate your use of our website on our behalf, create reports on website activity and provide other services related to website activity and internet usage. This information is also shared with other Google services. Google may use this information to contextualise and personalise the ads of its own advertising network.

 

Google summarises the data it collects into pseudonymous user profiles and transfers it to a Google server in the USA. Your IP address will remain anonymous. Therefore, we will be unable to determine which user profile belongs to a particular user. We cannot identify you on the basis of the data collected by Google, nor can we know how you use our website.

 

Our website also uses “Google Ads,” an online advertising programme by Google Inc. Within the framework of Google Ads, we use conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. If you visit certain pages of this website and the cookies have not yet expired, Google and we can recognise that you clicked on the ad and were redirected to this page. Google Ads customers will get information about the total number of users who clicked on their ads and were directed to the page with a conversion tracking tag. However, they do not get information that allows them to personally identify such users.

For more information on Google’s privacy practices, please visit https://policies.google.com/privacy.

 

To know more about how Google uses the data from your activities when you visit and use Google’s partner sites or apps, please visit https://policies.google.com/technologies/partner-sites.

You can also prevent the collection of data by Google, generated by cookies and related to your use of the website (including your IP address), and the processing of this data by Google by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout.

 

Third-Party Features

We may provide links to third-party sites or services via our website. If you access and use a third-party feature, both we and the applicable third party may have access to and use the information gathered through these features. Some examples of such features include:

• Brand Pages: We may feature our content on social networks, including Facebook, Twitter and Instagram. Any information you provide to us when interacting with such content on our brand pages on social media will be treated in accordance with this Privacy Policy. Also, if you publicly mention our service or product on a third-party site; for example, use a hashtag associated with Angara in a post, we may also feature them on our service.
• Liking and Sharing: We may embed a pixel that allows you to “like” or “share” content on your Angara account, through social networks such as Facebook, Instagram and Twitter. We may also collect any data you have allowed the third party to share with us such as your user ID, public profile information, email ID, date of birth, friend list and other data.

When you engage with third-party features and services, the providers may use automated means to access data related to your interactions with these features. This practice is subject to the privacy policies of the respective third-party providers; and to the extent permitted by applicable laws.

Email Advertising With Registration for Newsletter
 
As part of our services, we provide the facility to subscribe to our newsletter. We will process your personal data to regularly send you our email newsletter, based on your consent, in accordance with applicable IT laws and rules.

You can unsubscribe from the newsletter at any time, either by contacting customer support or via a designated link in the newsletter.

SMS and WhatsApp Policy 

If you give consent or sign-up for Angara’s push notification/text or WhatsApp messaging services, You will be receiving regular transactional text messages. These will provide status updates about your order in addition to informative messages about new products and promotional content. Standard SMS/MMS rates are applicable for messaging services. Carriers will not be held liable for delayed or undelivered messages.

To opt out of the SMS services, please email STOP message/SMS service at india.support@angara.com

Access to Correction

Angara gives you access to the personal information that we have collected about you and the ability to correct any errors in such information. For instructions on how to access and/or make corrections to your personal information, please email us atindia.support@angara.com



Phishing

Identity theft and the practice currently known as ‘phishing’ are of great concern to us. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Withdrawal of Consent

You are free to remove or delete all information and credentials provided by you while visiting our website or using our platform specifically while signing in or logging in to our website. In case, you face any difficulty in removing any information or wish to remove only selective information, you email us at india.support@angara.com for the same.

Further, if you have questions or comments about our administration of your personal information, please contact us at india.support@angara.com. You may also use this address to communicate any concerns you may have regarding compliance with this policy.

​​Changes to the Privacy Policy

We will revise and update this privacy policy whenever deemed necessary and the changes will be posted on the website along with an “Effective Date” at the beginning, and we reserve the right to do so at any time. For any significant updates, we will take appropriate measures to inform our website visitors and buyers. Lastly, in case you do not agree to the most recent updates, you may report them to our team at the below-mentioned details and stop using our services with immediate effect.

Governing Law and Jurisdiction

This is an Indian website and is subject to the laws of India. The courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any matter/disputes arising out of this policy.

Contact Information

For grievance-related queries:

Grievance Officer: Mohit Sachetee
Email: grievances@angara.in. 
Contact Number: 
Time: 9.30 am to 6.30 pm (all working days)