Frequently Asked Questions
Do I need to register to shop with you?
No, you may shop with us as a guest. However, we highly recommend that you register, as this will make your checkout faster and your overall shopping experience better. To register now, click here.
Why should I buy from you?
We’re passionate about crafting jewellery that exceeds your expectations. We marry generations of gemstone and jewellery making expertise with modern design, cutting-edge technology and speed to give you masterpieces you’ll treasure forever. We also offer direct-from-the-manufacturer pricing, which is at least 30-40% less than any of our competitors.
Are all the jewellery pieces on your website BIS Hallmarked?
Absolutely! Every piece of jewellery on our website is BIS certified, ensuring the highest quality standards.
What does the BIS Hallmark signify on your jewellery?
The BIS Hallmark on our jewellery guarantees the metal’s purity and authenticity. It indicates compliance with the stringent standards set by the Bureau of Indian Standards.
Is hallmarking compulsory for gold coins?
No, hallmarking is not mandatory for gold coins. Although the 2019 government order requires hallmarking for gold jewelry and artifacts, gold coins are exempt. Rest assured, we exclusively source our gold coins only from BIS-licensed refineries/mints.
How can I verify if the jewellery is BIS hallmarked?
To verify that your jewellery is BIS hallmarked, simply download the BIS CARE app from the playstore/app store on your phone. Here you can use the HUID (hallmark unique identification number) shared with you to confirm the hallmarking.
Is your jewellery certified?
Yes, all our orders are accompanied with a free Angara authenticity certificate.
Additionally, you can also opt for a third-party laboratory certificate from IGI/SGL at an additional cost of Rs. 500 that includes only the center-stone certification. Should you like the other stones in the jewellery piece certified as well, please reach out to our customer service on +91-9001001313 for more information and assistance.
How can I verify the certification?
You can verify the authenticity and certification of your jewellery product by visiting the following links. Simply, use your certificate number to see the verification report.
How can I know the status of my order?
To know the status of your order, please get in touch with our Customer Service Team on 9001001313.
How do I track my shipment?
You can track your shipment by using the Track Your Order link provided at the footer of our website. Simply, use your AWB number. Additionally, we’ll share shipping notifications including AWB details and the tracking link with you via email and WhatsApp.
What happens if my order goes missing during transit?
This is highly unlikely, but if it does happen, please allow us 8 to 10 business days to investigate the situation. If we aren’t successful in locating your order, we’ll initiate the refund (in case of prepaid orders) to your original payment method.
Are there any shipping charges for my order?
No, we offer free shipping for all orders within India.
When will my order ship?
All our jewellery pieces are made to order. As soon as your order is placed, we begin the manufacturing process which typically takes 8 to 10 business days. Once your piece is ready, it goes through rigorous quality checks before it is shipped to you. Once shipped, your order arrives within 2-5 business days. For any urgency with the delivery date, please customer service on +91-9001001313.
Do I need to show any ID proof at the time of delivery?
To ensure correct and safe delivery, please keep an ID card ready for verification. This could be your PAN card, driving license, passport, voter identification card or Aadhaar card.
Can I change the shipping address after placing the order?
Yes, that's possible. Just reach out to our Customer Service Team on 9001001313 or india.support@angara.com and they’ll change the address for you. However, if your order is already shipped, the address cannot be changed.
Where are you located? Can I visit your office?
We are located in Jaipur, but operate as an online-only jeweller. This allows us to keep costs to a minimum. Rather than having an expensive showroom, we prefer to pass on the savings to you.
Where is your jewellery made?
Our jewellery is made in Jaipur.
What if I’m not available at the time of delivery?
Before your shipment is ready for delivery, you'll receive an SMS notification from the carrier. If you’re not available, the package can be delivered to any of your family members at the provided address. To receive the package on your behalf, they’ll need to produce an ID proof and sign for the delivery. If no one is available, delivery will be re-attempted the following day.
What does the order status ‘RTO’ mean?
The order status ‘RTO’ stands for Return to Origin. This indicates that the order couldn’t be delivered and is being sent back to us.
For all orders, our delivery partners will make a maximum of 3 delivery attempts. Your order may be marked as undelivered for various reasons, including:
• Delivery partners are unable to contact you
• Unable to locate your address
• Incorrect phone number provided by you at the time of registration
• Cash not ready for payment (in case of COD order)
• Incorrect PIN code
As soon as the first attempt is unsuccessful, our delivery partners will get in touch with you to reschedule the delivery. However, if, after 2 additional attempts, they are still unable to complete the delivery because of any of the above-mentioned reasons, the order will be sent back to us as RTO.
To prevent this, we request you to answer the calls from our delivery partners. In case the first delivery attempt is unsuccessful, please don’t hesitate to contact our Customer Service Team to initiate the reattempt.
If your order has been sent back to us without proper delivery attempts or if you want us to ship the order again, you may reach out to us on 9001001313 or india.support@angara.com and we’ll be happy to assist you further.
Why is my order delayed?
We do everything in our power to ensure your order reaches you on time. But bad weather and natural calamities are beyond our control, and may delay or postpone your delivery. In some rare cases, our quality checks may take additional time. For more information, please check our Shipping Policy.
How can I pay for my order?
We accept all major credit/debit cards. You can also use net banking, UPI and digital wallets to pay for your order. Additionally, we provide cash on delivery for orders up to Rs. 20,000. For any queries regarding our payment methods, please get in touch with our Customer Service Team on 9001001313 or india.support@angara.com.
Will there be any hidden costs on my order?
No. You needn’t worry about any hidden costs. We don’t charge extra for shipping or for any other services. The total price mentioned on the product page will be the final price.
Is it safe to use my credit card?
Yes. We use secure encryption for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
My payment was declined. What should I do?
We suggest you use an alternative payment method to complete your purchase. If you still face an issue, please reach out to our Customer Service Team.
Do you accept payment through instalments?
Not at the moment. But we’re working towards enhancing your shopping experience and should be able to introduce payment through instalments soon.
Do you take custom orders?
Of course! We specialise in customisation and love turning your ideas into reality. Just chat with us on WhatsApp or call us at +91-9001001313. We'll provide a detailed quote, finalise the design with your approval, send a payment link for easy purchase, and keep you updated with order confirmation and tracking info!
Are custom orders refundable
Since custom jewellery is made just for you, unfortunately, it can't be returned. But no worries, we offer one free resizing within 15 days of delivery in case it doesn't fit perfectly.
There might be a small charge for significant size adjustments based on our resizing policy.
Can I get my ring resized?
Yes, we offer one free resizing within the first 15 days of delivery. Ring Resizing can cause a difference in the final metal weight. In such cases, any difference amount greater than Rs. 500 is chargeable/refundable. We’ll offer free insured return shipping (free pick-up and delivery). For more information, please refer to our Ring Resizing Policy.
Should I send my ring along with the certificate for resizing?
Yes, you'll need to send your ring back in the same box along with the certificate.
How long does resizing take?
That depends on the design of your ring. Some rings can be resized quickly. For others, we might need to remake them from scratch. Please get in touch with our Customer Service Team for more information on this.
How does return/exchange work?
Within the first 15 days of the delivery of the product, you can return or exchange your jewellery for free. It’s a seamless process. Simply contact our customer service team on 9001001313 or india.support@angara.com to initiate the return or exchange.
I received the wrong product. What should I do?
We’re sorry you received the wrong product. But don’t worry, just report the incident on 9001001313 and india.support@angara.com and we'll initiate the return process. We’ll arrange for the pick-up of the wrong product from the provided address and process the refund. However, please don’t use the product and make sure you’re sending it back to us in its original condition. For more details, please take a look at our Return Policy.
Can I return my customised jewellery?
No, engraved or customised jewellery pieces are not eligible for returns or exchange.
What happens if I want to return the product after the return window is closed?
Sorry, you can't return a product after the return window is closed. Please contact our Customer Service Team on 9001001313 or india.support@angara.com for more details.
How are COD refunds done?
COD refunds are processed through bank transfers.
Do I need to pay for return shipping?
For returns initiated within 15 days of the date of delivery, we offer free shipping.
What items are not returnable?
We do not accept jewellery that has been mishandled, modified or worn. You’ll need to make sure that you return the jewellery in the same way you received it. Also, if yours was a customised or engraved piece, you won't be able to return it.
How long will it take to receive my exchanged product?
As soon as we receive your return and it passes the quality check, we initiate the exchange. From then it takes between 6 to 7 business days for the replacement to be shipped.
When will I get the refund for my product?
Once we receive the returned item along with the free gift, certificate, packaging, etc., our Quality Assurance team will conduct an inspection. Following approval, your refund will be processed within 24 to 48 hours. You can expect the amount to be credited to your original payment method within 8 to 12 business days.
I can't find the invoice for my purchase. Can I still return my item?
That's not a problem. Just get in touch with our Customer Service Team with your email id or order number and we'll help you process your return.
Can I cancel my order?
If you decide to cancel your order for any reason, please call our customer service on +91-9001001313.
Cancellation requests for orders that are not yet shipped:
- Prepaid Orders: Refunds will be initiated to the original payment method (debit/credit card, net banking or UPI) used at checkout. In rare cases, where the original card is no longer active, a cheque may be issued.
- For COD Orders: We will simply void the transaction to close the cancellation.
Cancellation requests received for orders that are shipped/handed over to the courier partner:
Refuse delivery and the order will be returned. We'll initiate a refund after confirmation from the courier partner. See our Cancellation Policy for details.
When will the funds be back in my account after I've cancelled an order?
Once an order is cancelled, a refund is processed immediately to your original payment method. It may take 8-12 business days to appear in your account depending on your bank/card issuer.
Is your jewellery hallmarked?
Yes, all our jewellery is BIS Hallmarked.
Can I order by phone?
Yes, you may do that. Please give us a call on 9001001313 to place your order.
Can I combine multiple coupons/discounts/free gifts on my order?
No, multiple coupons/discounts/free gifts cannot be combined for a single order.
Can I include a personalised gift message with my purchase?
Sure. Just leave your message in the personalised gift message box on the checkout page, and we’ll send it along as a handwritten note.
Do I need to apply the coupon to get a discount during checkout?
The coupon is auto-applied at checkout. However, if you have a different coupon code, you may choose to use it.
How will my order be packaged?
All our orders are shipped in secure, non-descript packages. Within the package, you’ll find Angara’s branded box that's perfect for gifting or storage.
What if I need my order sooner?
To check if an item can be crafted sooner, please get in touch with our Customer Service Team.
What if I need help placing an order?
Feel free to reach out to our Customer Service Team on 9001001313 for any help you may need. You may also choose to contact the team through Live Chat or send an email on india.support@angara.com.
Can I update my order after I've placed it?
All our jewellery pieces are made to order. As soon as we receive your order, we start crafting your piece. If you need to make a change, please contact our Customer Service Team on 9001001313 or india.support@angara.com and check if your request can be accommodated. We won’t be able to consider your request if the order is already shipped.
There's an item missing in my order. What should I do?
We're sorry for the missing item. However, if you have ordered multiple items, we may have sent them to you in separate packages. Please check your emails to see if we have notified you about this. You can also contact our Customer Service Team on 9001001313 or india.support@angara.com for any help.
Can I purchase the pendant without the chain?
Why not! Just let our customer service team know via WhatsApp chat or call us at +91-9001001313. They'll give you the price for the pendant alone and help you place your order.
